Highly Trained Restoration Specialists

As a veteran-owned and operated company, SERVPRO of Downtown Omaha, Sarpy County and Omaha East understands the value of continued training.  All our staff, from the production technicians to the marketing department, participate in weekly and monthly training to ensure we are ready to answer the call whenever and wherever disaster strikes.  When spring storms flooded several homes and business in the Omaha-area last year, we were able to use our marketing staff to help perform emergency damage assessments on several properties in town.  This helped to schedule work most efficiently and enabled our production technicians to help more of our neighbors recover faster.

Our training program requirements include:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learning
  • Continuing Education Classes

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Downtown Omaha, Sarpy County and Omaha East offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)